Banks Are Jerks

Filed under: House — joy at 9:31 am on Thursday, October 11, 2007

So did we close on the house on time? Nope. That would mean financial people would:

a. get to their offices before 10:30 in the morning.
b. stop blaming everyone else for their being inefficient and actually do their jobs.
c. care about whether we close on time.

With the exception of our real estate agent, who is one of the top sellers in the area for a reason, these people are leaving me a tad … let’s say, unimpressed. You have to babysit them and hold their hands while they sit behind a shield of polite distance and cooly explain to you that it isn’t their fault something didn’t get done, it’s someone else’s fault–even though you know perfectly well that this person went on a four-day weekend or doesn’t get into the office until practically lunchtime. But because you want to have a “good working relationship,” you can’t say, “Well, maybe this would have gotten done on time if you had done your job like you’re supposed to.” No, that would insure that they would be even less likely to do their job. So you have to smile and pretend to believe them and ask sweetly do they think they could maybe, possibly, pretty-please-with-sugar make it so that you could get the keys to the house only one day after you’re supposed to instead of two days like they are now saying? And they will look at you with their frigid financial-person eyes, or smile at you in a slick salesman-like way, and explain that it’s not up to them. It depends on this person over here.

And can we talk about fees? Lately it feels like I spend my whole life telling companies not to charge me extra money for nothing. It’s not just the house–which floored me with all the ways we were getting nickled-and-dimed and hundred-dollared-and-thousand-dollared–but every bill that I’m getting lately. I have to call the credit card all the time to get some fee or incorrect charge removed (Chase–don’t go with them). I have to call my retirement account and tell them not to charge me $15 a month to give me the $100 interest a month my money earned. And so on and so forth. Every week there’s some call I have to make along these lines, and it’s not easy, either. They act like the arbitrary amounts they are charging you are your fault in order to intimidate you and get you to accept the fee, so it takes a lot of energy and stubbornness to get them to remove it. And they do remove the fees 98% of the time, but sometimes you have to resort to threats to get them to do it. It’s exhausting. And it’s made even more annoying because I have good credit! I pay my bills every month! I don’t deserve any of this crap.

But the house. My word. The house. After battling fiercely to get $5,000 in closing fees removed, zillions of other ones still cropped up. We’re talking $100 “documentation fees,” $1,300 “title insurance,” $500 “processing fees.” It’s insulting to my intelligence for them to pretend that these fees are anything other than ways to rip us off.

Because I live in a writing bubble and have built a life based on honesty, I forget that the world is like this. Everyone is playing a game where you pretend something is one thing when it’s really another, where you plead helplessness when you mean you won’t do something, where you smile in someone’s face just to get something out of them (I believe that’s called “networking”). On Tuesday, I went out with a friend to an after-hours place where business people hang out. There they were in their business casual clothes, leaning back in their chairs and talking about deals and using PR speak and laughing very loudly over their overpriced vodka drinks in a we-are-networking-right-now kind of way. I was disgusted by their bravado and falseness.

Of course, not everyone in the business world is like the above and of course, you can live an honorable, moral life and deal with money. Sill, I don’t have one iota of sympathy that the banks are losing their shirts right now from all the foreclosures. They gave loans to people who couldn’t afford a house and therefore had no business getting a loan for one. The banks did this knowingly and what’s more, they told people lies about how they would be able to afford the loans in the future, or at the very least, refinance if things get tough. (Yikes. I can only shudder at all the “fees” and “insurance” they must have tacked on these poor SOB’s mortgages–after all, the person can’t afford the loan, so why not act like you’re doing them a favor for giving them a mortgage and get an extra $20,000 for your trouble?)

So now that this has all come to its natural end, and people have ruined their credit by declaring bankruptcy and losing their homes, the banks are complaining that they are losing money. Well you know what? You bet on a horse with a broken leg, banks, so don’t whine. Maybe if you weren’t so greedy and slimy, you wouldn’t forget basic tenets of finance, like that people have to make enough money to afford the product they are buying–otherwise, they will not be able to pay for it. You should be held accountable for your actions, not given money to bail you out, but because you are so big and powerful and affect everyone else, you’ll get your way in the end. So cheer up, there are new people to cheat all the time. Why, here comes Kyle and me right now! Maybe you can charge us a $300 printing fee. Go ahead. See if we’ll go for it.

I’ll feel better when I get the keys to my house.

6 Comments »

Comment by Jen

October 11, 2007 @ 10:45 am

Way to tell them off, Joy.

Comment by Grogged

October 11, 2007 @ 11:09 pm

Remember that these people are nothing more than nitwits who pay good money to receive training written by the likes of me, someone with no experience whatsoever in the field, but rather a man with a gift of fleet fingers and a willingness to pen things uncredited. 98% of the financial world is comprised of gullible saps who bite on the hook of seminar speakers and informercials, and are governed by Pavlovian response at best.

e.g. “Here’s a dollar!” Drool. Drool.

Treat them like nothing more than lame pack mules, assigned solely to shepard your goals along. Any deviation should be met by, at a minimum, a sound beating, and under extreme circumstances roll them off the cliff. There are always others with equal competence. Be the boisterous asshole in the bar because otherwise they will.

And if all else fails, take the thousands of dollars that these jerks are trying to fleece you for and invest in a reputable lawyer. You may still spend the money, but there will exist a certain thrill in watching lobby-level loan officers, title officers, appraisers and the like piss on themselves when faced with a genuine legal challenge.

And when all is said and done, steal their pens when you sign the documents. It’s petty, but it really lets them know where they rank in the grand scheme of things. You never know - you could end up with a free Mont Blanc, or at least a decent Cross.

Comment by Krista

October 12, 2007 @ 4:45 pm

How on earth did you get closing costs waived?! Unless you made the seller pay… Wow. Good for you. As for the insurance, alot of banks are forcing mortgage insurance now. And with homeowners insurance, I recommend it but I do not recommend the impound account. Why not make interest off of your own money instead of giving it to them? Go Orange through ING. You can deposit your property tax and insurance in there monthly, pay those annually (at least where I live), and keep the interest. Its a win instead of a win “win”.

Comment by marcia

October 13, 2007 @ 7:44 am

If you want to stick it to someone else who is trying to make money off you, delete the pingbacks on this post from sploggers. I swear, is everyone trying to profit from you buying a house?

PS - yay house! painting party?

Comment by joy

October 13, 2007 @ 3:05 pm

Krista–I agree with you about impound accounts. Rip off! Everything they do is a rip off. But yeah, we got about $5000 in closing costs removed and ended up with the kind of interest rate you would get if you paid a point–only we didn’t pay a point. How? We had two mortgage brokers and pitted them against each other so they were competing for our business the whole time. It paid off biiiig time and saved us hundreds of thousands.

Marcia, thanks. I hadn’t paid much attention.

Comment by Krista

October 15, 2007 @ 7:03 pm

Good for you! We too negotiated some items but not with the mortgage broker. First time and a pro! Now its time for us to get together and bounce home improvement ideas off each other. Yay! Someone to share these things with! I am in the mood to discuss master baths. Whee!

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